Resiliency Edge N.I.C.E. problem solvers offer warm welcomes, reduce stress and make travel through our airport satisfying. We're pleased to recognize our top performers - see their stories below:
We needed to mail several items for an important deadline. However, our work schedule was booked solid in the afternoon and since we work landside, we were hustling to make it to airside before the Post Office closed for lunch hour. Unfortunately, we didn’t make it on time. Fortunately, we ran into Jim, who was walking during his lunch hour. We explained our dilemma to him and he kindly opened the Post Office, taking time from his own lunch to assist us with packaging and made sure that our packages were posted in time. Jim went above and beyond to help out fellow PIT Airport employees and his efforts were greatly appreciated
Entry Num:
301
Company:
Concessions
Employee:
Sherri B.
Name:
Jeffrey S
Comments:
After arriving back in Pittsburgh on a Saturday night I could not find my car in the Short Term parking lot. Even though I travel frequently from the airport for business, this time I just forgot where I parked my car. I called for assistance and the dispatcher on the phone informed me that a truck would arrive shortly and help. I waited less than five minutes for the truck to arrive. Sherri, the driver, was reassuring and polite. In less than 10 minutes we found my car! Sherri was extremely kind and professional.
Entry Num:
300
Company:
Concessions
Employee:
Mike M
Name:
Jeffrey S.
Comments:
After arriving back in Pittsburgh on a Saturday night I could not find my car in the Short Term parking lot. Even though I travel frequently from the airport for business, this time I just forgot where I parked my car. I called for assistance and Mike, the dispatcher on the phone, was very courteous and informed that a truck would arrive shortly and help. The truck arrived and I was able to find my car. But Mike was very courteous and professional which I greatly appreciated after a long trip.
Entry Num:
198
Company:
Concessions
Employee:
Laura M.
Name:
Fred L.
Comments:
I have never commented about employees to a business in the past, but I am doing it now because of the unusual nature and excellence of the services which my daughter and I received. My daughter is 18 years old and just recently found the delight of reading, especially novels. We had two hours between flights, and she wanted to shop in your store for something interesting to read on the next leg of our journey.
My daughter found the Teenage Book Section and settled in to finding a book which was just right for her. One of your employees, Susan, noticed that my daughter seemed to be having some difficulty finding what she wanted. Susan engaged her in a discussion of other books she had read, and Susan, not being as experienced in new teenage books as the situation seemed to demand, asked my daughter if she would like to talk to another sales person, Laura, who had the expertise to answer her questions. Laura was at home, not working. The working relationship between Susan and Laura must be very good because Susan felt OK about calling her on the phone at home. Laura was, indeed, very willing to do this for my daughter, and the two of them chatted about authors and books for ten minutes. My daughter decided on the basis of the information which Laura gave her to purchase two books from your store.
I found the efforts and enthusiasm of both in helping my daughter just amazing. These women were more than sales people; they were akin to librarians. I left your store with a satisfaction not often found from retail establishments. I could not have asked for more from these two people, and I thought that you might like to know it.
Entry Num:
197
Company:
Concessions
Employee:
Susan B.
Name:
Fred L.
Comments:
I have never commented about employees to a business in the past, but I am doing it now because of the unusual nature and excellence of the services which my daughter and I received. My daughter is 18 years old and just recently found the delight of reading, especially novels. We had two hours between flights, and she wanted to shop in your store for something interesting to read on the next leg of our journey.
My daughter found the Teenage Book Section and settled in to finding a book which was just right for her. One of your employees, Susan, noticed that my daughter seemed to be having some difficulty finding what she wanted. Susan engaged her in a discussion of other books she had read, and Susan, not being as experienced in new teenage books as the situation seemed to demand, asked my daughter if she would like to talk to another sales persons, Laura, who had the expertise to answer her questions. Laura was at home, not working. The working relationship between Susan and Laura must be very good because Susan felt OK about calling her on the phone at home. Laura was, indeed, very willing to do this for my daughter, and the two of them chatted about authors and books for ten minutes. My daughter decided on the bases of the information which Laura gave her to purchase two books from your store.
I found the efforts and enthusiasm of both in helping my daughter just amazing. These women were more than sales people; they were akin to librarians. I left your store with a satisfaction not often found from retail establishments. I could not have asked for more from these two people, and I thought that you might like to know it.
Entry Num:
187
Company:
Concessions
Employee:
Crystal
Name:
Jessica M
Comments:
Since joining Godiva, Crystal -- who has lots of energy and passion -- has made many positive changes and there is great team morale. A TSA manager and Operations Manager commented on how great the store has been since Crystal has joined the team.
Entry Num:
184
Company:
Concessions
Employee:
John P.
Name:
Jessica M.
Comments:
John of Xpresspa found a phone charger in his store and realized which customer may have left it there. John went outside his job duties, tracked them down at their gate, and made sure they got their phone charger back.
Entry Num:
183
Company:
Concessions
Employee:
Sheila B.
Name:
Jessica M.
Comments:
This morning a market researcher saw Sheila of Travelex at Airside notice an older woman who had left her change purse at home and did not have any money with her. Sheila understood the issue, talked to the customer, and bought the woman a cup of coffee.
