PROVIDING AIRPORT and AIRLINE WORKERS with “TOOLS” TO MEET THE CHALLENGES of TODAY’S AVIATION PRESSURES

The Aviation Resiliency Project offers a three-part system designed to enhance service levels while supporting airport and airline employees to perform at their peaks, including:

• A Study that explores the resiliency needs of aviation employees and identifies areas where support can be tailored to help them meet challenges. The study is conducted by a team of researchers from the Human Resource Masters program at Fordham University in the Graduate School of Education.
• Training. A new module, called the “Resiliency Edge,” gives employees training to identify their resiliency strengths and build on them to relieve stress for travelers and manage pressures on themselves. The module can be easily incorporated into an airport or airline’s existing customer service training program.
  
  The “Resiliency Edge” module is adapted from a model offered successfully for 30,000 aviation workers by the Service Institute and incorporates findings from Fordham’s resiliency study. The module gives workers “tools” to take the edge off traveler anxieties and gain a competitive edge for their companies and their airport – while helping them gain an edge on pressures they may feel.
• A “Resiliency Support Center.” The program convenes airport stakeholders to explore innovative ways stakeholders, including airport and airline “partners,” can work together to promote the resiliency of front line staff on an ongoing basis.

The goal of the Aviation Resiliency Project is to support service levels by supporting workers to help travelers impacted by congestion and delays. The program draws on timeless principles of aviation professionalism, including duty, teamwork and action, reflected in the stories of resilient airport and airline employees profiled in the book, Reclaiming the Sky.

The program grows out of work initiated by the Reclaiming the Sky Institute to put the leadership principles reflected in Reclaiming the Sky’s stories of courage into action. That mission fits with the mission of Fordham’s Graduate School of Education and specifically its HR Masters program to prepare aviation professionals for meeting human resource challenges and advancing in their careers.

Currently, the Aviation Resiliency Project is being offered at JFK and will be expanded to LaGuardia and Newark airports then to airports nationally.

For more information, and to learn how the Aviation Resiliency Project can benefit your airport or airline, contact us.

Return to the home page.

Read a story with details of the JFK kick off.

Read press clips.

Learn more about Fordham University’s Human Resource Masters program.

© Copyright 2005 Reclaiming The Sky dot com. All rights reserved.