LAWA Salutes 2010's

LAX Airport N.I.C.E. Winners!

Pilot Program
January to May, 2010

Read the Press Release




The LAX Airport N.I.C.E. Incentive is offered by Los Angeles World Airports for airport employees who have completed "Resiliency Edge" customer service training - and have demonstrated their commitment to meeting airport customers’ needs, including solving problems (providing N.I.C.E. service) and reducing stress for travelers.

The incentive is directed by the Human Resiliency Institute at Fordham University, in partnership with AAAE. Thank you to our sponsors who make the LAX N.I.C.E. incentive possible, including Daniels Bistro, World Way West Cafe and hotel/restaurant members of Gateway to LA, including:

  • Holiday Inn
  • Courtyard by Marriott
  • Border Grill
  • Embassy Suites
  • Westin
  • Radisson Hotel
  • Sheraton Gateway LAX
  • Paparazzi Restaurant




Meet Our 2010 Monthly Winners

Photos shown below - Read 2010 winners' stories

June, 2010
Robert Ewald
Customer Service Rep

July, 2010
Daphne Carter
Airport Response
Coordination Center
(ARCC - ASO II)

August, 2010
Edna Johnson
Bus Driver

September, 2010
Jan Lentz
Customer Service Rep

October, 2010
Kimyatta Davis
Airport Security Badging

November, 2010
Neil Todd
Airport Response
Coordination Center
(ARCC - ASO II)

December, 2010
Cynthia Gonzalez
Customer Service Rep




- Coming Soon! LAX’s 2011 Monthly Winners

- Return to the LAX Airport N.I.C.E. Story Page.

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